Higher Tier

TTTO “High Frontier”, Echo’s Children

I filed the ticket at the break of dawn:

“My DNS is down and the network gone”

And until they solve it, I’ll just wait right here

But it’s escalated to a higher tier

[Chorus]

I get these promises through the night –

“Yes the problem handled, so please just hang tight”

The problem’s tricky, when it’s done’s not clear

My ticket’s handled by a higher tier

No matter how they tried, solutions they’d not found

And I’m getting angry and the wall I pound!

It would make things better if I had a beer

For it’s escalated to a higher tier

[Chorus]

To solve my problem is a worthy task

But I get no answers: “when it’s done” I ask

So now I watch the phone, and in my eye a tear:

But it’s escalated to a higher tier

[Chorus]

All it really needed was a quick reboot

But the guy who answered said had not root

So I said “ok”, quaking voice in fear

To escalate it to higher tier

[Chorus]